Lisa DePaolo

Photo of Lisa DePaolo.
Position/Title:
Resource/Continuous Process Improvement (CPI) Coordinator
Location:
4207 Waterfront Centre
Phone Number:
(202) 731-1366
Fax Number:
(202) 401-7752

She is responsible for ensuring NIFA improves the delivery and efficiency of providing cost-effective services and delivery of high-quality customer service. The incumbent provides the leadership and coordination working with the NIFA leadership and members of teams developing policy, procedures and guidelines that impact NIFA processes in order to remove activities that contribute no value to the product or service provided, and improve customer satisfaction.

Additional Expertise:
Legislative Affairs, Policy and Guidelines